Proper maintenance protects your investment and keeps your carpets beautiful for years to come
Plant fibers are naturally absorbent, so these carpets should not be used in damp areas or in rooms where spills are likely (such as bathrooms and kitchens)
Vacuum frequently to remove surface dirt. To prevent excessive wear on carpet fibers, use a suction-only canister vacuum or adjust your vacuum brush to the setting furthest from the carpet’s surface
Immediately remove spills using a clean, dry cloth
Natural fiber carpets cannot be steam cleaned or wet shampooed. Instead, use professional cleaning services as needed
To prevent dirt from being tracked onto your carpets, place doormats at all frequently used entrances and clean them regularly
Change vacuum cleaner bags when half full
Regularly check and change heating and air-conditioning filters
TIPS FOR SPOT REMOVAL
Quick removal of spots and spills is essential for keeping your carpet beautiful. Here are some tips for success:
Immediately blot—not rub—liquid spills with a paper towel or a dry, absorbent cloth. Rubbing can push liquids deeper into carpet fibers, making the stain worse
Remove spilled solids with a spoon, working from the outside to the inside of the spill to avoid spreading it
Only use dry cleaning products such as Wool Dri, Capture, or Host for spot removal. Pre-test product first in an inconspicuous area
Different stains require different cleaning treatments and cleaners—bookmark the chart below for reference
Apply the appropriate cleaner to an absorbent towel and gently blot up the spill. To avoid re-applying the staining material, flip the cloth
Avoid excess water when cleaning; do not oversaturate your carpet
To prevent a stain from spreading, work inward from the edges of the stain as you clean.
Be aware that cleaning agents may take a few minutes to start working
After the stain has been removed, use paper towels or a dry absorbent cloth to blot residual moisture.
Rinse stain area with clean water, then dry by blotting with paper towels
TIPS FOR WALL-TO-WALL CLEANING
Professionally dry clean only. Natural fiber floor coverings may shrink, stain, or discolor if wet shampooed or steam cleaned.